GENERAL FAQ
  1. What are the requirements for Remote Desktop Manager?

    REQUIREMENTS

    • Microsoft .NET Framework 2.0
    • Windows XP or better
    OPTIONAL REQUIREMENTS
    • Microsoft Remote Desktop Client 6.0 (only for Remote Desktop connection)
    • Radmin Viewer
    • Dameware Mini Remote Control
    • Cisco VPN client
    • PC Anywhere
    • Putty (only for Telnet, SSH, RAW and rLogin connection)
    • RealVNC, TightVNC, UltraVNC (only for VNC connection)
    • Team Viewer (only for Team Viewer connection)
    • VMWare player
    • Virtual PC 2007
    • Citrix XenApp (only for ICA connection)
    • X Launch (Xming)(only for X Window connection)
    REQUIREMENTS ENTERPRISE EDITION
    • Microsoft Sql Server 2005 Express or better
    • Microsoft Sql Server 2005 Native Client (used for remote connections)
  2. Resolving the error "Could not load file or assembly "System.EnterpriseServices.Wrapper.dll or one of its dependencies. The system cannot find the path specified.

    This error is caused by having a corrupt installation of Microsoft's .Net framework. You can try to do a repair of the .Net Framework or follow the instructions in the Microsoft Knowledgebase article here.

  3. Microsoft officially didn't launched Terminal Services Client 6.1 for Windows 2003 yet but...

    Download the hotfix from here:

    Once the download is completed:

    1.Right click on the hotfix and click properties.

    2.There you will find a compatibility tab. Check the box "Run this program in compatibility mode for"

    3.In drop down menu select Windows XP. Install the hotfix and the RDC 6.1 client dll's will be updated.

  4. How do I import / add a LogMeIn computer in Remote Desktop Manager?

    You can get information here.

  5. I've got one session name in my treeview that is colored red instead of black. What does this mean?

    Remote Desktop Manager try to ping you session and if it does not get a response, the session name is red. You can get more information here.

STANDARD EDITION FAQ
  1. What is the price for the Standard Edition?

    Free for both personal and commercial usage.

  2. What is the maximum number of connection (session) for the free edition (standard)?

    Unlimited.

  3. I gave you a donation when Remote Desktop Manager was free, can I have a discount?

    Absolutly. All donation under 20$ will have a free Enterprise Edition license. All the donation over 20$ will get a free Enterprise Edition site license. Contact us for you free license.

ENTERPRISE EDITION FAQ
  1. Where can I download the Enterprise Edition?

    The Standard Edition and Enterprise Edition share the same binaries. Download the Standard Edition and enter your serial key to unlock the Enterprise Edition features. The serial key must be entered directly in the application and there is a menu for that: Help->Register Version

  2. What is you application upgrade policy?

    Free one year upgrade, including all the major and minor updates.

  3. I bought the Enterprise Edition but I did not received my serial number?

    Make sure that the you entered a valid email address during the buying process. Send us a message with your name and a valid reply email and we will resend it to you. You can also check your spam box. All emails are sent from infos@devolutions.net

  4. How to configure SQL Server for remote Connection

    Follow the instruction here.

  5. What is required to connect Remote Desktop Manager to a remote SQL Server?

    You must install Microsoft SQL Server Native Client. Download it here.

  6. How do I configure Remote Desktop Manager Enterprise with SQL Server?

    You can get information here.