1. What are the requirements for Remote Desktop Manager?
  2. I’m getting the error: “Could not load file or assembly "System.EnterpriseServices.Wrapper.dll or one of its dependencies. The system cannot find the path specified.” How do I fix this?
  3. How do I install Microsoft Remote Desktop Client 6.1 for Windows 2003?
  4. How do I import/add a LogMeIn computer in Remote Desktop Manager?
  5. Why do some of the entries in tree view appear red?
  6. I receive an error when I try and get session details, or when I execute a logoff with an RDP session. How do I fix this?
  7. I’m getting the error: “System.InvalidOperationException: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms?” How do I fix this?
  8. Remote Desktop Manager is crashing with some ActiveX in IE. I get the message: “AccessViolationException - Attempted to read or write protected memory.” How do I fix this?

General FAQ

  1. What are the requirements for Remote Desktop Manager?

    Remote Desktop Manager has both mandatory and optional requirements.

    MANDATORY REQUIREMENTS OPTIONAL REQUIREMENTS
    • Microsoft Remote Desktop Client 6.0 (only for Remote Desktop connection)
    • Radmin Viewer
    • Dameware Mini Remote Control
    • Cisco VPN client
    • PC Anywhere
    • Putty (only for Telnet, SSH, RAW and rLogin connection)
    • RealVNC, TightVNC, UltraVNC (only for VNC connection)
    • Team Viewer (only for Team Viewer connection)
    • VMware player
    • Virtual PC 2007
    • Citrix XenApp (only for ICA connection)
    • X Launch (Xming)(only for X Window connection)
    OPTIONAL REQUIREMENTS (ENTERPRISE EDITION)
    • Microsoft Sql Server 2005 Express or better
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  2. I’m getting the error: “Could not load file or assembly "System.EnterpriseServices.Wrapper.dll or one of its dependencies. The system cannot find the path specified.” How do I fix this?

    This error is due to a corrupted Microsoft's .NET Framework 2.0 installation. We recommend that you try and repair the .NET Framework, or follow the instructions in the Microsoft Knowledgebase article here.

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  3. How do I install Microsoft Remote Desktop Client 6.1 for Windows 2003?

    Microsoft has not yet officially launched Microsoft Remote Desktop Client 6.1 for Windows 2003, but there is a workaround as follows:

    1. Download the hotfix from here
    2. Right-click on the hotfix and choose “properties”
    3. In the compatibility tab, check the box "run this program in compatibility mode for"
    4. In the drop-down menu that appears, select Windows XP
    5. Install the hotfix.
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  4. How do I import/add a LogMeIn computer in Remote Desktop Manager?

    Please read the information here.

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  5. Why do some of the entries in tree view appear red?

    Remote Desktop Manager has attempted to ping your session, but without a response. As such, it has put the session name in red (to inform you of this). You can read more information about this feature here.

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  6. I receive an error when I try and get session details, or when I execute a logoff with an RDP session. How do I fix this?

    Please read the information here.

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  7. I’m getting the error: “System.InvalidOperationException: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms?” How do I fix this?

    Cause: Remote Desktop Manager uses the AES/Rijndael encryption and SHA-256 hashing algorithms, which are implemented by the Microsoft .NET Framework. If the local security policy on your system enforces FIPS compliant implementations, Remote Desktop Manager cannot run. As a result, you will receive this error message.

    Fix: To fix this error, configure the local security policy on your system to allow FIPS non-compliant algorithm implementations. Here are the steps:

    • Go to Control Panel > Administrative Tools > Local Security Policy > Open Local Policies > Security Options
    • Disable the option “System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing.”
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  8. Remote Desktop Manager is crashing with some ActiveX in IE. I get the message: “AccessViolationException - Attempted to read or write protected memory.” How do I fix this?

    Cause: This error of often caused by the Data Execution Prevention (DEP).Data Execution Prevention (DEP) is a security feature included in windows. It is usedto prevent an application or service from executing code from a non-executable memory region.

    Fix: Simply change the DEP settings for the application as follows:

    1. Right Click "My Computer" - Properties
    2. Choose "Advanced System Settings"
    3. Click the Advanced Tab
    4. Click “Settings” under Performance
    5. Select the tab "Data Execution Prevention"
    6. Add the application in the list

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Licensing

  1. Can I use my single user license on two of my computers without purchasing a second license?

    Yes. Remote Desktop Manager licences are per USER, not per MACHINE. We have done this so that you can enjoy the product both at home and in your office without having to pay additional licensing fees.

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  2. What is the difference between the site and the global license?

    The site license grants you the right to use Remote Desktop Manager for all of your employees (unlimited users) for a single site (office).

    The global license grants you the right to use Remote Desktop Manager for multiple offices across multiple sites (i.e. it can be used worldwide if you have multiple branches).

    Please note that global licenses may be purchased by governmental entities only after the scope of the license (department, agency, ministry, etc.) has been defined and approved by Devolutions Inc. prior to purchase.

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  3. What does "unlimited users" for site and global licenses mean?

    It means unlimited concurrent users and unlimited data sources for one location (site license) or worldwide (global license). You can therefore create multiple databases (e.g. one for each department).

    Please note that global licenses may be purchased by governmental entities only after the scope of the license (department, agency, ministry, etc.) has been defined and approved by Devolutions Inc. prior to purchase.

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  4. Can I use a site license for the company subsidiaries?

    The site licence applies to affiliate companies, provided that they are in the same building. If that isn’t the case, you can purchase multiple site licenses or a global licenses.

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  5. We have multiple offices, but our administrators are located at the head office. Do I need more than one site license?

    No. Both types of licenses allow roaming users to work from home, or from another location as long as they are connected to the site via VPN or are using Offline mode.

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  6. Do you have a diagram that explains the differences between all types licences?

    Yes, please see below.

    Licensing diagram
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Standard Edition

  1. How much does the Standard Edition of Remote Desktop Manager cost?

    Remote Desktop Manager is free for personal and commercial usage. At Devolutions, we believe that everyone needs and deserves to benefit from smarter, safer and more effective software solutions.

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  2. What are the maximum number of connections (sessions) for the Standard Edition of Remote Desktop Manager?

    There is no limit.

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  3. I made a donation when Remote Desktop Manager was free. Can I get a discount on my purchase price?

    Absolutely! We’re grateful for your support. All donations under $20 entitles you to a free Enterprise Edition license. All donations over $20 entitle you to a free Enterprise Edition site license. Please contact us for you free license, and thank you again for your support!

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Enterprise Edition

  1. Where can I download the Enterprise Edition of Remote Desktop Manager?

    For efficiency and user convenience, both the Standard Edition and Professional Edition of Remote Desktop Manager share the same binaries. Simply download the Standard Edition and enter your serial key to unlock the features of the Professional Edition.

    To enter your serial key, go to Help > Register Version, and follow the prompts.

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  2. What is you policy on application upgrades?

    To ensure that Remote Desktop Manager is future-proofed, we offer a full one year of free upgrades and supports. This includes ALL major and minor updates.

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  3. I’ve purchased the Enterprise Edition of Remote Desktop Manager, but haven’t received my serial number. What should I do?

    Please start by checking your SPAM folder. If you don’t find the email from us in there, then it’s possible that the email you entered during the buying process is invalid or incorrect. Please send a note to infos@devolutions.net with your name and a valid reply email address, and we will promptly re-send the serial number to you.

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  4. How to configure SQL Server for remote Connection

    For steps on how to do this, please follow the instructions here.

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  5. How do I configure Remote Desktop Manager Enterprise with SQL Server?

    For steps on how to do this, please follow the instructions here.

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